Version: 1.1
Last Updated: 20-06-2026
This Policy explains how Maciej Stepien — Entrepreneur Individuel handles refunds for professional services and strategic digital assets purchased on https://stepienmarketing.online.
Our approach is transparent and professional: we offer a satisfaction-oriented refund policy to ensure our strategic tools and consulting services meet the high standards of our business clients.
Company Details & Contact
Legal Entity: Maciej Stepien — Entrepreneur Individuel
SIREN: 106 560 469
SIRET: 10656046900012
Address: 15 RUE Belliard, 75018, Paris, FRANCE
Email: info@stepienmarketing.online
Phone: +34 603 418 962
Scope
This policy covers:
Professional Digital Assets
Marketing frameworks, strategic templates, technical documentation, and industry reports.
Consulting Services
Strategic marketing advice, public relations planning, and digital implementation consulting.
Format
All deliveries are digital; no physical shipping is involved.
14-Day Satisfaction Period
Eligibility
Refund requests must be submitted within 14 days from the date of purchase or service engagement.
Digital Assets
We offer a 14-day refund window for our standardized digital assets to ensure they align with your professional requirements.
Consulting Services
If a project is cancelled within 14 days, we offer a full refund by default.
If substantial bespoke work has already been completed at your explicit request during this period, we will provide a fair, pro-rata remedy to ensure client satisfaction.
Post 14-Days
Requests made after this period are reviewed on a case-by-case basis as part of our commitment to professional goodwill.
Refund Process (Step-by-Step)
Request
Email info@stepienmarketing.online with the subject “Refund Request” and include your project or order ID.
Confirmation
We acknowledge receipt of your request within 1 business day.
Processing
Approved refunds are processed within 14 days (usually faster).
Method
Funds are returned to the original payment method.
Access
Access to digital assets or ongoing consulting portals is deactivated within 24 hours of the refund approval.
Payment-Method Specifics
Bancontact
Technical refunds are possible up to 365 days. As Bancontact does not feature a consumer chargeback mechanism, we resolve all issues directly with the client through immediate manual refunds or service adjustments.
Cards & Transfers
All other payments are refunded back to the original source.
No Fees
We do not charge administrative or processing fees for refunds.
Professional Milestone Services
For services delivered in stages or milestones:
Clients may cancel the engagement at any milestone.
A full refund of the current milestone is available if requested within 14 days of the start of that specific phase.
Risk & Fraud Prevention
To protect the integrity of our professional services, we monitor for patterns of misuse (e.g., repeated refund requests after receiving full strategic consulting outputs). All such reviews are conducted in good faith to ensure compliance with payment network regulations.
Governing Law
This policy is governed by French law. For clients within the EU/EEA, this policy operates in full compliance with (and often exceeds) mandatory consumer protection standards.
Changes
We may update this Refund Policy periodically to reflect changes in our professional service offerings. The latest version is always available at:
https://stepienmarketing.online/refund
Version: 1.1
Last Updated: 20-06-2026
This Policy explains how Maciej Stepien — Entrepreneur Individuel handles refunds for professional services and strategic digital assets purchased on https://stepienmarketing.online.
Our approach is transparent and professional: we offer a satisfaction-oriented refund policy to ensure our strategic tools and consulting services meet the high standards of our business clients.
Company Details & Contact
Legal Entity: Maciej Stepien — Entrepreneur Individuel
SIREN: 106 560 469
SIRET: 10656046900012
Address: 15 RUE Belliard, 75018, Paris, FRANCE
Email: info@stepienmarketing.online
Phone: +34 603 418 962
Scope
This policy covers:
Professional Digital Assets
Marketing frameworks, strategic templates, technical documentation, and industry reports.
Consulting Services
Strategic marketing advice, public relations planning, and digital implementation consulting.
Format
All deliveries are digital; no physical shipping is involved.
14-Day Satisfaction Period
Eligibility
Refund requests must be submitted within 14 days from the date of purchase or service engagement.
Digital Assets
We offer a 14-day refund window for our standardized digital assets to ensure they align with your professional requirements.
Consulting Services
If a project is cancelled within 14 days, we offer a full refund by default.
If substantial bespoke work has already been completed at your explicit request during this period, we will provide a fair, pro-rata remedy to ensure client satisfaction.
Post 14-Days
Requests made after this period are reviewed on a case-by-case basis as part of our commitment to professional goodwill.
Refund Process (Step-by-Step)
Request
Email info@stepienmarketing.online with the subject “Refund Request” and include your project or order ID.
Confirmation
We acknowledge receipt of your request within 1 business day.
Processing
Approved refunds are processed within 14 days (usually faster).
Method
Funds are returned to the original payment method.
Access
Access to digital assets or ongoing consulting portals is deactivated within 24 hours of the refund approval.
Payment-Method Specifics
Bancontact
Technical refunds are possible up to 365 days. As Bancontact does not feature a consumer chargeback mechanism, we resolve all issues directly with the client through immediate manual refunds or service adjustments.
Cards & Transfers
All other payments are refunded back to the original source.
No Fees
We do not charge administrative or processing fees for refunds.
Professional Milestone Services
For services delivered in stages or milestones:
Clients may cancel the engagement at any milestone.
A full refund of the current milestone is available if requested within 14 days of the start of that specific phase.
Risk & Fraud Prevention
To protect the integrity of our professional services, we monitor for patterns of misuse (e.g., repeated refund requests after receiving full strategic consulting outputs). All such reviews are conducted in good faith to ensure compliance with payment network regulations.
Governing Law
This policy is governed by French law. For clients within the EU/EEA, this policy operates in full compliance with (and often exceeds) mandatory consumer protection standards.
Changes
We may update this Refund Policy periodically to reflect changes in our professional service offerings. The latest version is always available at: